IT Service Management Consulting

Nowadays, IT is envitable in organizations worldwide, hence, it is critical for organizations to demonstrate the business value of IT services. Organizations are not only adopting IT as a way of conducting their day-to-day businesses but also as enablers for business growth. Apart from deploying cost-effective, performance driven IT services, it is important to address other aspects of IT such as management systems and Tools, technical & management architectures, processes and measurement methods & metrics.  ITSM (IT Service Management) through ITIL life-cycle approach not only helps justify cost of providing service quality to business but also helps achieve agility & reachness in the market.


ITIL is a comprehensive framework for IT Service Management and is applicable to all organizations irrespective of the size, technology or business vertical they operate in. ITSM helps achieve IT governance, aligning IT strategy with business strategy, faciliating effective customer outcomes.


Innate Labs is one of the early adopters of ITIL based IT Service Management and is the first organization in gujarat to offer ITIL based trainings & consultancy. Innate Labs is accredited by APMG-International - UK, ITIL's only official accreditor, helping achieve IT operational excellence. Innate Labs  uses an innovative and collaborative approach towards implementing ITSM best practices for clients. Innate Labs follows service life-cycle approach of consultation and facilitation to help you implement ITSM in your organization.

Innate Labs offers end-to-end consulting services in the following areas:

  • IT service strategy                                                                                                           
  • IT service design & delivery 
  • IT service operations 
  • Continual Service Improvement (CSI)  
  • Tools evaluation, deployment & administration
  • Enabling for certifications such as ISO 27000 & ISO/IEC 20000