IT Service Management

The ITIL Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
The Service Operation training and certificaiton is within the ITIL® Service Lifecycle work stream. This program focuses on the principles, processes, operational activities and functions that enable individuals and organizations to drive operational efficiency and cost effectiveness while managing their production. platforms. This area helps in improving the overall service experience for the clients.
The Service Transition training and certification is within the ITIL® Service Lifecycle work stream. This program focuses on the process and pragmatic apsects and management techniques required to build, test and implement products and services. It helps you plan and manage the movement into operations for the new/changed services and products. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can drive key decision-making during the Strategy and Operations phases.
The Service Design training and certifications is within the ITIL® Service Lifecycle work stream. This program addresses the design aspects of IT services and covers the architectures, policies, processes and documentation that will enable to design services that meet the needs of the organization. This phase is vital to improvements & helps implement techniques required to develop, manage and integrate service design into the IT Service management process.
The Service Strategy training and certification is within the ITIL® Service Lifecycle work stream. It provides the necessary guidance to support & enable you to design, develop, and implement service provider strategy that aligns to the enterprise business strategy. It focuses on the key strategic arena of services and provides the knowledge and techniques to help you manage the risks and critical success factors to deliver strategy within business landscape.
The Continual Service Improvement (CSI) training and certification is within the ITIL® Service Lifecycle work stream. This program focuses on the principles and techniques that help organizations strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.
The Operational Support and Analysis (OSA) training and certification is within the ITIL® Service Capability work stream. It helps organizations and individuals manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services towards their clients. It is primarily focusing on the practical implementation of OSA practices in order to enable incident, problem, request, event and access management processes as well as establishment of technical management, IT operations management and application management functions.
The Release, Control and Validation (RCV) training and certification is within the ITIL® Service Capability work stream. It focuses on the pragmatic implementation of RCV practices in order to enable successful planning, execution and testing of new services that meet the business demands. It helps organization to effectively manage transitional changes, validate new services and test, release and deploy functional and non-functional aspects of services to fulfil organizational needs.
The Planning, Protection and Optimization training and certification is within the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. It can ensure that new or updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet business needs.
The Service Offerings and Agreements (SOA) training and certification is within the ITIL® Service Capability work stream. The program takes into account the SOA practices in order to enable service level, portfolio, service catalogue, demand, supplier and financial management. It provides guidance on how service offerings can be developed to support both business and user needs.
The MALC training and certification program sits between the Intermediate and Expert certification and is the final required certification gaining Expert status. It is intended to help you apply and integrate your knowledge of ITIL in real-world settings and in your own workplace. Delegates attain ITIL Expert status once they clear the MALC examination.