ITIL Intermediate Qualification: Release, Control and Validation (RCV)

SKU: ITIL-INTERMEDIATE-CERTIFICATION-RELEASE CONTROL AND VALIDATION (RCV)

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  • ITIL® Certification Workshop
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  • ITIL Intermediate RCV Certification (Capability Stream) Workshop

 

Overview
Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for perfoming service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification : Release, Control and Validation (RCV) is part of the ITIL Intermediate capability stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate.
 
Who should attend?
The course is designed for those who require a deep understanding of RCV processes and/or operational staff involved in RCV processes who wish to enhance their role-based capabilities.
 
Course Prerequisites
Delegates willing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2011 Foundation or V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
 
Course Objectives
• Outline and plan key activities for release, control and validation (RCV) processes
• Structure and define business data models including the service knowledge management system
• Implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure
• Evaluate and verify operational release, control and validation (RCV) processes with critical success factors and key performance indicators
• Implementation aspects of effective Change Management, Service Release and Deployment Management,  Service Validation and Testing,  Service Asset and Configuration Management,  Knowledge management,  Request Fulfilment and Change Evaluation
• Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certification Exam
 
Course Outline
• The importance of Release, Control and Validation while providing service
• How all processes in Release, Control and Validation interact with other Service Lifecycle processes
• The processes, activities, methods and functions used in each of the Release, Control and Validation processes
• The importance of IT Security and its contributions to Release, Control and Validation
• How to measure and use the Release Control and Validation processes, activities and functions to achieve operational excellence
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
 
Course Mode:
• Instructor Led - Complete Classroom Learning with limited class size. The course includes work-based practical activities and discussions as well as real-life case studies.
 
Course Duration:
• 3 Days (Examination is conducted at the end of 3rd day of training)

 

 
Course Deliverables
• Pre-study enrollment pack consisting of ITIL reference materials
• Officially accredited extensive ITIL Courseware
• Real life case studies and practical assignments including extensive review sessions
• Official ITIL sample papers (2 sets)
• Extensive Support (Email/Phone) (Access to Innate Labs - ITIL Forums)
• Earn 24 PMI® PDUs
 100% passing guarantee - Else we pay your re-exam fees
 
Course Fees Includes:
• ITIL Training Fees
• ITIL 2011 Intermediate Qualification - Release, Control and Validation (RCV) Certification Examination Fees
• 4-Star Conferencing Facilities including lunch, Tea/Coffee
• Course Deliverables as stated above

Certification Examination Details:
• Examination Format : Multiple choice, scenario-based, gradient scored questions
• Number of Questions : 8
• Pass Score : 70% i.e. 28/40
• Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
• Exam mode : Online or Paper Based Examination fully accredited by APMG-International - UK

 

Introduction and Overview

  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities

Core Release, Control and Validation Processes

Change management

  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Postimplementation review
  • Key metrics to measure success

Service asset and configuration management (SACM)

  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a configuration management system (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities

Service validation and testing (SVT)

  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution

Release and deployment management (RDM)

  • Analysing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality

Request Fulfillment and Change Evaluation

Analysing how service requests should be handled

  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management

Evaluating services against target performance in the context of change

  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

Knowledge Management (KM)

  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analysing the basic layers of KM using the DIKW structure
  • Describing the key steps of effective data and information management

Roles and Responsibilities

  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation

Technology and Implementation Considerations

  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • Implementing service management technologies

 

What is this course all about?
In this course, you learn how to plan, execute, manage and optimise the release control and validation processes. Through personalized coaching, practical assignments, real life case studies, practice (mock) exams and extensive review sessions, you not only gain the requisite knowledge to take the ITIL Intermediate Qualification: Release Control and Validation Certification Exam but also gain detailed insights in the release control and validation guidance as provided by the ITIL Framework.
 
What background do I need?
As mentioned in the Course Details section, you would be requiring to hold ITIL 2011 Foundation Certificate OR ITIL V3 Foundation Certificate OR V2 Foundation plus Bridge Certificate to attend this course and take the ITIL Certification Exam on the final day of class.
 
It is also suggested that you:

  • Can showcase awareness with IT terminology and understand release control and validation management within the context of your own business environment;
  • Have experience working in a service management capacity within a service provider environment, with responsibility for at least one of the following management disciplines: change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management

 
 
Does this course counted towards the credits for ITIL Expert certification?
Yes, as you achieve the ITIL Intermediate Qualification: Release Control and Validation, you gain four credits towards the ITIL Expert certification. To be able to gain the ITIL Expert certification, you require to earn minimum of 22 credits. Please refer: http://www.itil-officialsite.com/qualifications/creditprofiler.aspx
 
What processes comprise the Release Control and Validation syllabus of  ITIL 2011 Edition?
 
The ITIL Release Control and Validation Certification syllabus includes the following topics:

  • Introduction to release, control and validation
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management
  • Release, control and validation roles and responsibilities
  • Technology and implementation considerations 

 
Is this course aligned and updated according to the changes of ITIL 2011 Edition?
Yes. This course is updated as per latest ITIL 2011 edition.
 
What are the changes being made to ITIL Service Transition : Best Practice Guidance book for ITIL 2011 Edition?
The structure, content and relationships of the service knowledge management system (SKMS) and configuration management system (CMS) has been made more clear to enable the delegate to understand these key concepts with ease. There is new content detailing how a change proposal should be applied in practice. The evaluation process has been renamed as change evaluation, and the purpose and scope have been updated to simplify when and how this process should be used. The service asset and configuration management process contains supplementary content relating to asset management, and there are enhancement in the flow and integration of a number of processes, including change evaluation, change managementand release and deployment management.
 
What is the difference between Lifecycle and Capability Qualification Certification?
The Lifecycle and Capability certification forms the two streams/paths, or branches, of the ITIL intermediate-level qualification scheme.
The Lifecycle stream consists of five modules or certifications. These certifications focus on the service lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality service management practices in an organisation.
The Capability certificates, which includes the Release Control and Validation are made up of four modules, are focused toward those who want a thorough understanding of ITIL processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire service lifecycle.